This customer was operating a 24/7 facility and could not get quick enough response working directly with the original equipment manufacturers (OEMs) on a variety of marking and coding equipment.
PIN Distributor, Mammoth Labels & Packaging, was able to offer support of all of the customer’s marking and coding equipment with a maintenance agreement for scheduled service visits. Mammoth Labels & Packaging also agreed to stock certain inks at their facility. Because of Mammoth Labels & Packaging central location, they can respond in less than an hour when this customer needs assistance.
The local support and quick response time from the PIN distributor resulted in reduced downtime and associated costs. The customer was given direct cell phone numbers for the Mammoth Labels & Packaging technicians giving them direct communication for help when needed. The ink stocking agreement provided quick delivery and reduced freight costs.