Problem:
This customer was operating a 24/7 facility and could not get quick enough response working directly with the original equipment manufacturers (OEMs) on a variety of marking and coding equipment.
Solution:
PIN Distributor, Mammoth Labels & Packaging, was able to offer support of all of the customer’s marking and coding equipment with a maintenance agreement for scheduled service visits. Mammoth Labels & Packaging also agreed to stock certain inks at their facility. Because of Mammoth Labels & Packaging central location, they can respond in less than an hour when this customer needs assistance.
Key Benefits:
The local support and quick response time from the PIN distributor resulted in reduced downtime and associated costs. The customer was given direct cell phone numbers for the Mammoth Labels & Packaging technicians giving them direct communication for help when needed. The ink stocking agreement provided quick delivery and reduced freight costs.
